Resources
Guides and FAQ to help your team understand how xolvion fits your workflows
SEARCHABLE EXPLAINERS FOR YOUR TEAM
Operations Playbook (PDF)
step-by-step rollout guide and SOPs.
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Loom-5-minute overview
Walkthrough of Lightning Reply and front-desk automations.
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Implementation phases
Discovery ➔ Alpha ➔ Pilot ➔ Full Integration.
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Security overview
HIPAA approach, BAAs, and data handling.
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FAQ
What trades fit best?
HVAC, Plumbing, Electrical, Roofing, Garage Doors, Restoration, Pest/Wildlife, Landscaping, Tree Service, Irrigation, Fencing, Flooring, Painting, Handyman, Windows/Doors, Gutters/Chimney, Pressure Washing, Pools, Septic, Junk Removal, Moving, Locksmith, Appliance Repair, Low‑voltage, and others.
Does this work if we don’t run ads?
Yes. Most wins come from phones, after‑hours, and faster follow‑ups on organic & referral calls. The Firewall blocks noise, the Booker converts more real calls, and the Optimizer grows partners and reactivation. Ads are optional fuel once your bucket stops leaking.
Will the AI book bad jobs or block real customers?
We start in shadow mode and whitelist business numbers. The AI price‑frames to deter tire‑kickers and confirms ZIP/service/urgency before booking. Target false‑block < 0.5%.
What if we already use Housecall Pro/Jobber/ServiceTitan/GHL?
Perfect. We read capacity, write notes, and keep your workflows intact.
Do you support Spanish?
Yes—bilingual EN/ES out of the box, with auto-language detection. Additional languages available per market. Humans can step in any time.
Do you take payments/deposits?
Optional Night‑Mode Deposits hold emergency slots and reduce no‑shows. Funds flow through your processor.
How do you handle compliance?
Call‑record consent in greeting, TCPA quiet hours, opt‑out keywords, and STIR/SHAKEN checks. We provide an audit trail for disputes and credits.
What do we need to provide?
Your calendar/CRM access (or we’ll set one up), service areas, basic pricing rules, and last 60–90 days of call logs if available (for baseline).
How do you prove ROI?
Your dashboard shows Spam %, Answered→Booked %, CPBJ by channel, after‑hours bookings, review/referral lift, and credits won from disputes.