Xolvion Front Desk
Xolvion Front Desk is a layered solution that meets you where you are and scales as you grow.
Everything You Need to Run a Modern Front Desk
AI + human front desk, Voice‑AI booker and LeadShield™ protection are stacked to fit your growth stage.
AI + Human Front Desk
Capture Every Opportunity
Never miss a call, text or chat again. Our bilingual AI answers 24/7, greets customers, triages inquiries, answers FAQs and transcribes messages. Friendly humans step in for nuanced cases.
- Omnichannel intake: phone, SMS, chat and email
- Smart routing: captures essentials (zip, issue, timing) and escalates urgent calls.
- Real‑time transcription & ticketing integrated with your CRM.
Voice‑AI Booker & Scheduling
Qualify, Price & Book on the Spot
Stop phone tag and fill your calendar faster. Our Voice‑AI qualifies callers, offers two appointment slots, and confirms bookings; often within two seconds. Follow‑ups via SMS or email ensure customers show up.
- Two‑slot booking: offers the next two available times to reduce choice friction.
- Deposit capture (optional): secure revenue and reduce no‑shows.
- Automated reminders: SMS/email confirmations and reschedule/cancel links.
LeadShield™ & Trusted Caller™
Cut Spam & Protect Your Brand
Our lead quality firewall blocks robocalls and spam before they reach your team, using STIR/SHAKEN verification and voice CAPTCHA. Trusted Caller™ recognizes repeat customers so they bypass intake questions.
- Voice CAPTCHA & honeypots to filter out bots.
- Spam classification to focus on high‑value calls.
- Caller recognition to speed up repeat bookings.
Insights, Compliance & Optimization
Track performance and stay compliant without lifting a finger. Dashboards show answered‑to‑booked ratios, spam rates and after‑hours revenue. TCPA and HIPAA language are built in; all opt‑ins and consents are logged automatically.
- Real‑time KPIs: cost‑per‑booked‑job, answer times, spam rate.
- Ad channel optimization: shift budget to sources that book more jobs.
- Consent management: call recording, DNC/TCPA handling and HIPAA readiness.
Advanced Add‑Ons
optional
For businesses looking to go further, we offer optional modules such as:
- Reactivation Studio: re‑engage past customers via SMS/email.
- Price‑Frame Copilot: test pricing scripts and offers.
- Review & Referral Flywheel: automate review requests and referrals.
- Geo Heat Maps & Partner Pipelines: visualize demand and manage multi‑location operations.
Xolvion-only add-ons
Features competitors don’t have, designed to win the week and the quarter.
Spam Tax Rebate™
We put a dollar sign on time wasted by spam/robocalls and show reclaimed payroll after deployment.
Storm Mode
Weather triggers swap scripts, price disclaimers, and staffing rules during spikes (HVAC, roofing, plumbing).
Fair-Dispatch Coupler
Books the right tech based on skill, parts on truck, travel time, and SLAs-more first-time fixes.
Channel Bandit
Multi-armed bandit reallocates daily budget by cost-per-booked-job, pausing weak channels/dayparts.
Dispute Autopilot
Transcripts + timestamps generate evidence packs that win LSA/Yelp credits. Counter shows dollars recovered.
Partner Pipeline Kit
VIP line + SLA + reporting portal for PMs/HOAs/realtors/adjusters; monthly win reports keep referrals flowing.
Reactivation Studio
Revives 12-24 months of estimates and inactive customers via voice/SMS sequences tailored by job type.
Price-Frame Copilot
Tests diagnostic fees/waivers and anchoring to lift bookings without discounting.
Trusted Caller™
Branded CNAM, verified SMS, and scheduled call-backs raise answer rates for follow-ups and collections.
Review & Referral Flywheel
Post-job AI requests a Google review; then offers a neighbor VIP slot; tracks referral codes to revenue.
Reactivation Studio
Revives 12-24 months of estimates and inactive customers via voice/SMS sequences tailored by job type.
Geo-Heat & Truck Yield Maps
Surfaces ZIPs and routes with best CPBJ; informs where to open/close service areas and which trucks need coaching.
KnowledgeBase Snap-in
Ingest SOPs/warranty/brand tone so AI answers brand-correctly; monthly “drift” review and refresh.
SLAS & KPIs
Service levels
- Al answer < 2s; chat/SMS first response < 60s
- Missed-call SMS < 30s; voicemail → ticket < 60s
- Eligible booking success ≥ 95%
- False-block rate < 0.5%; uptime ≥ 99.9%