Xolvion Front Desk
Everything you need to run a modern front desk – AI + human front desk, Voice-AI booker, and LeadShield™ protection—stacked to fit your growth stage.
AI + Human Front Desk
Instant, friendly intake 24/7—with human fallback for nuance.
- Omnichannel: phone, SMS, chat, email
- Greets, triages, answers FAQs, captures essentials (ZIP/issue/timing)
- Missed-call rescue and smart voicemail to transcript + ticket
- Bilingual EN/ES with real-time language switch
Scheduling & Reminders
Frictionless booking that actually sticks.
- Offer two best-fit slots; reschedule/cancel flows
- SMS/email confirmations, prep instructions, and reminders
- Calendar + CRM sync with audit trail
Voice-AI Booker (Closer)
Picks up in <2s, qualifies, price-frames, and books on the call.
- Full CSR intake; two-slot offer; deposit capture (optional)
- Whisper to human for edge cases; instant confirmation
- A/B tested phrasing (Price-Frame Copilot)
LeadShield™ Spam Defense
Stop junk before it wastes anyone’s time.
- Lite: STIR/SHAKEN, reputation checks, voice CAPTCHA
- Full: honeypots, first-10-sec classifier, hard blocks + review queue
- False-block target <0.5% with shadow → enforce rollout
Night Mode + Deposits
After-hours that prints money, not no-shows.
- Emergency triage and policy disclosures
- Refundable deposit to hold slot; waiver with repair
- Dynamic scripts by service/urgency/time
Lead Capture & Nurture
Every good inquiry gets worked until it’s booked.
- Smart follow-ups via SMS/voice/email
- Warm handoffs to sales or operations
- Pipeline views by status, SLA, and source
Trusted Caller™
Boost answer rates on outbound.
- Branded CNAM + verified SMS + scheduled callbacks
- Local presence numbers and callback windows
- Track pickup rate lift and outcomes
Compliance & Consent
Built-in guardrails so you can scale safely.
- TCPA/DNC handling, call-recording disclosures
- Consent banners for chat/SMS; opt-out management
- PII minimization, retention windows, access controls
Reporting & KPIs
Owner metrics you actually care about.
- Answered→Booked rate, After-hours share, No-shows
- CPBJ by channel/daypart/ZIP; spam ratio; credits won
- Multi-location roll-ups and leaderboards
Xolvion-only add-ons
Features competitors don’t have, designed to win the week and the quarter.
Spam Tax Rebate™
We put a dollar sign on time wasted by spam/robocalls and show reclaimed payroll after deployment.
Storm Mode
Weather triggers swap scripts, price disclaimers, and staffing rules during spikes (HVAC, roofing, plumbing).
Fair-Dispatch Coupler
Books the right tech based on skill, parts on truck, travel time, and SLAs-more first-time fixes.
Channel Bandit
Multi-armed bandit reallocates daily budget by cost-per-booked-job, pausing weak channels/dayparts.
Dispute Autopilot
Transcripts + timestamps generate evidence packs that win LSA/Yelp credits. Counter shows dollars recovered.
Partner Pipeline Kit
VIP line + SLA + reporting portal for PMs/HOAs/realtors/adjusters; monthly win reports keep referrals flowing.
Reactivation Studio
Revives 12-24 months of estimates and inactive customers via voice/SMS sequences tailored by job type.
Price-Frame Copilot
Tests diagnostic fees/waivers and anchoring to lift bookings without discounting.
Trusted Caller™
Branded CNAM, verified SMS, and scheduled call-backs raise answer rates for follow-ups and collections.
Review & Referral Flywheel
Post-job AI requests a Google review; then offers a neighbor VIP slot; tracks referral codes to revenue.
Reactivation Studio
Revives 12-24 months of estimates and inactive customers via voice/SMS sequences tailored by job type.
Geo-Heat & Truck Yield Maps
Surfaces ZIPs and routes with best CPBJ; informs where to open/close service areas and which trucks need coaching.
KnowledgeBase Snap-in
Ingest SOPs/warranty/brand tone so AI answers brand-correctly; monthly “drift” review and refresh.
SLAS & KPIs
Service levels
- Al answer < 2s; chat/SMS first response < 60s
- Missed-call SMS < 30s; voicemail → ticket < 60s
- Eligible booking success ≥ 95%
- False-block rate < 0.5%; uptime ≥ 99.9%