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Terms of Service

Terms of Service

The following Terms of Service (“Terms”) describe how Xolvion LLC (“Xolvion,” “we,” “us,” or “our”) collects, uses, and discloses personal information through its voice‑AI front‑desk services and website (collectively, the “Services”), and the conditions under which you (“you,” “your,” or the “Customer”) may access and use the Services. By using the Services, you accept and agree to be bound by these Terms. If you do not agree, you should not access or use the Services.

1.1 Acceptance of Terms

By accessing or using the Services, you acknowledge that you have read, understood, and agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to all of these Terms, do not use the Services.

1.2 Description of the Services

Xolvion’s Services provide automated call answering, spam filtering, voice recognition and transcriptions, appointment scheduling, SMS/voice reminders, lead qualification, and related analytics. The Services may include integrations with third‑party telephony carriers, calendars, customer relationship management (CRM) software, and payment processors. We may update or modify features from time to time. You acknowledge that the Services may be subject to occasional interruptions, delays, or errors.

1.3 Eligibility and Registration

To use the Services, you must be at least 18 years old (or the age of majority in your jurisdiction) and have the power to enter into legally binding contracts. You must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Customer Responsibilities

You agree to use the Services solely for lawful business purposes and in compliance with these Terms and all applicable laws (including but not limited to HIPAA, TCPA, state consumer protection laws, and data protection regulations). Without limiting the foregoing, you agree not to:

  • Violate privacy laws or regulations: You will ensure that you have appropriate notices and consents from callers or customers to record or monitor communications, to process personal and health information, and to send appointment reminders via SMS or email.

  • Use the Services for unlawful, abusive, or fraudulent purposes: This includes sending unsolicited marketing messages without proper consent, making harassing calls, or misrepresenting your identity or services.

  • Interfere with the Services: You will not disrupt or attempt to gain unauthorized access to the Services, networks, or systems.

  • Resell or sublicense: You may not resell, lease, or sublicense the Services to third parties without our prior written consent.

  • Use content to train competitive models: You may not use data derived from the Services to build, train, or improve a similar or competing AI, voice, or call‑handling platform.

You are responsible for all caller interactions and business policies used in connection with the Services, including pricing, scheduling rules, deposit requirements, and customer communications. You are solely responsible for verifying the accuracy of any information provided by the Services and for making final decisions on job acceptance, scheduling, and other business operations.

1.5 Subscription Plans, Fees, and Payment

The Services are offered under subscription plans detailed on our website. Fees, limits (e.g., number of conversations per month), and included features are described on the pricing page and may be updated from time to time. Unless otherwise agreed in writing, all fees are due in advance and are non‑refundable. If you exceed the usage limits of your plan, overage fees may apply.

Payments are processed by our third‑party payment provider. You authorize us to charge your designated payment method for recurring subscription fees and any additional usage charges. You are responsible for keeping your payment information current. In the event of non‑payment or chargeback, we may suspend or terminate your access to the Services.

1.6 Intellectual Property

We retain all rights, title, and interest in and to the Services, including all software, content, trademarks, and algorithms. Except for the limited rights expressly granted herein, nothing in these Terms transfers any intellectual property rights to you. You may not reverse‑engineer, decompile, or disassemble any aspect of the Services. All call recordings, transcriptions, analytics, and derivative works created by the Services remain your property; however, you grant Xolvion a non‑exclusive license to access, process, and use such content solely to deliver and improve the Services, to enforce these Terms, and to comply with legal obligations.

1.7 Confidentiality and Data Security

We will use commercially reasonable efforts to maintain the confidentiality of your proprietary and sensitive information. Both parties agree to protect each other’s confidential information with the same degree of care used to protect their own confidential information. Confidential information does not include information that is publicly available, becomes publicly available through no fault of the receiving party, or is independently developed by the receiving party without reference to the disclosing party’s information.

1.8 Warranties and Disclaimers

We warrant that the Services will perform materially in accordance with the documentation and that we will use commercially reasonable efforts to provide the Services in a professional manner. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON‑INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error‑free, or completely secure.

1.9 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL XOLVION OR ITS LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY IN ANY MATTER ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

1.10 Indemnification

You agree to indemnify, defend, and hold harmless Xolvion, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or related to (a) your misuse of the Services; (b) your violation of these Terms or applicable law; (c) any customer or third‑party claims alleging that your services, products, or communications caused harm; or (d) any dispute between you and your customers or callers.

1.11 Termination and Suspension

Either party may terminate the Services for cause if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days after written notice. We may suspend your access to the Services immediately if we believe you are using the Services in a manner that could cause us legal liability or disrupt others’ use of the Services. Upon termination, your right to use the Services will cease, and you will pay any outstanding fees. Sections 2.6–2.10 and other provisions that by their nature should survive termination will continue to apply.

1.12 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict‑of‑law principles. The parties agree to submit any disputes arising out of or relating to these Terms or the Services to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Austin, Texas, unless you and Xolvion agree otherwise. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to data.

1.13 Changes to the Terms

We may modify these Terms from time to time to reflect changes in our Services, business, or legal requirements. We will notify you of material changes by email or through the Services. Your continued use of the Services after such changes take effect constitutes acceptance of the updated Terms.

1.14 Contact Information

If you have any questions about these Terms, the Services, or need to provide legal notices, please contact:

Xolvion LLC
Address: Austin, TX, USA

Phone: 512 630 0938

Email: support@xolvion.com